Privacy Policy

1. Introduction

This Privacy Policy applies to personal information handled by Ronnie's Hauling & Hotshot through this website and through direct communications connected with our hauling and hotshot services.

We aim to collect, use, disclose, retain, and protect personal information only for reasonable business purposes connected with providing our services, operating the website, responding to requests, and meeting applicable legal obligations.

2. Information We Collect

The information we collect depends on how you use the website and how you choose to contact us.

Information You Provide

• Your name.
• Your phone number.
• Your email address.
• Preferred service dates or timing information.
• Pickup and delivery locations.
• Information about the load, equipment, dimensions, weight, access requirements, and other job details.
• Any other information you choose to include when requesting a quote, confirmation, booking, or other service.

Steve's Guess Calculator Information

Steve's Guess may process service selection, pickup and delivery locations, estimated distance, load selection, requested timeline, and optional job notes to generate a preliminary estimate.

The calculator can also store its current input state in your browser's local storage so that partially completed information may be restored during a later visit on the same browser.

3. How We Use Personal Information

We may use personal information for purposes reasonably connected with our business, including:

• Responding to questions, quote requests, and service enquiries.
• Reviewing and confirming transportation requests.
• Planning pickup, delivery, routing, equipment, and scheduling.
• Communicating about active or upcoming work.
• Providing customer service and operational support.
• Maintaining appropriate business and transaction records.
• Protecting the website, our business, customers, equipment, and legal interests.
• Meeting applicable legal, regulatory, tax, accounting, or insurance requirements.

4. Consent

When you voluntarily provide personal information to request a quote, contact us, request Ronnie's Confirmation, or arrange service, you are providing that information for the purposes reasonably connected with that request.

Where consent is required, you may withdraw consent subject to legal, contractual, operational, or record-keeping requirements. Withdrawing consent may affect our ability to provide a requested service.

5. Sharing and Disclosure

We do not disclose personal information except where reasonably necessary for the purposes described in this policy, where you direct or authorize us to do so, or where disclosure is permitted or required by law.

Information may be shared with service providers, contractors, professional advisers, technology providers, insurers, payment or accounting providers, or other parties that support the operation of our business when access is reasonably necessary for their role.

6. Local Storage, Cookies and Website Technology

Steve's Guess uses browser local storage to save calculator input state. Local storage is stored on your device through your browser and may remain there until it is cleared by the website, by you, or by your browser settings.

The website may also rely on normal browser, hosting, security, or third-party resource requests that can involve technical information such as IP address, browser information, request timestamps, or similar connection data.

Your browser may provide controls for cookies, local storage, and other website data. Restricting those features may affect the operation of parts of the website.

7. Third-Party Services and Links

This website may load resources from or link to third-party services, websites, platforms, or providers. For example, the website may load externally hosted font resources and may link to social media or service platforms.

Third parties operate under their own terms and privacy practices. Ronnie's Hauling & Hotshot is not responsible for the privacy practices of websites or services that we do not control.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, insurance, accounting, dispute, or record-keeping requirements.

Calculator information stored through browser local storage is controlled in part by the browser and device on which it is stored. You may clear local website data using your browser controls.

9. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information under our control.

No website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure. Please avoid sending information that is not reasonably needed for us to review or complete your transportation request.

10. Access, Correction and Privacy Questions

You may contact us to ask questions about our privacy practices, request access to personal information we hold about you, or ask us to correct information that is inaccurate or incomplete, subject to applicable legal limitations.

We may need to verify your identity before responding to an access or correction request.

11. Children's Privacy

This website and our transportation services are not directed to children. We do not intentionally request personal information from children through the website for independent commercial transactions.

12. Changes to This Policy

We may update this Privacy Policy when our website, services, technology, business practices, or legal requirements change. The current version will be posted on this page with its updated effective or revision date.

13. Contact Us About Privacy

Questions, access requests, correction requests, or concerns about this Privacy Policy may be directed to Ronnie's Hauling & Hotshot.

Email: ronnie.hauls@ronnieshaulingandhotshot.com

Phone: 403-818-1059

If your request concerns a specific hauling job, include enough information for us to identify the relevant communication or service record, but do not send unnecessary sensitive information.